■ Delivery period and delivery method

STANDARD DELIVERY (Within Australia only)

Delivered in 5-7 working days. Flat rate is $6.00 per order! or free shipping on orders over $100 (after discount if applicable).

Receive a notification when your order is available for collection.

The delivery period may be slightly different depending on the product you ordered. Due to current Covid -19 situation, we would advise customer to expect delays in delivery and we apologize for any inconvenience.

■ Order cancellation, exchange and refund

Lazybeauty.net complies with all laws and regulations for the protection of consumers.
Cancelling order can be made by the customer at pending payment. For cancellation after payment, please contact us via email.

Return and exchange is valid for 30 days only from the date of purchase.

It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate. Before attempting to return an order or item you will need to contact our customer service team to request a returns authorisation. Without this it can be difficult to process your return meaning the process may take longer.

Refund will be made to the same card used for payment. When returning, please nominate the order number as reference and reason for refund via email.

How do I arrange a return?

Please contact our Customer Service team to arrange your return.

We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with authorisation number and all the necessary information to arrange the return.

Please package the item securely. You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.

If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.

Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

Will you refund my postage costs to return an item?

We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:

– If we sent you the wrong item

– If the item is damaged or faulty

– Where you are returning a substitute item which you do not want to keep

We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.

We will not refund postage costs to return any item due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.

Complaints

If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer service representatives via your account or by post at 

Customer Service Department, Lazybeauty.net (admin@lazybeauty.net)

9 Ramsay Close, Doncaster East 3109 VIC AUSTRALIA.